Your Privacy Is Our Priority

This Privacy Policy ("Policy") has been prepared on behalf of the bbdkk platform ("Platform", "we", "our"). This Policy describes our practices and procedures regarding your personal information. By registering or using services on bbdkk, you consent to the terms of this Policy.

1. Types of Information Collected

When you create an account on bbdkk or use our services, we collect various types of information. This collection helps us improve the quality of our services and personalize your experience.

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank account details or mobile banking information (bKash, Nagad, Rocket)
• Security questions and answers

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type and version
• Pages visited and session duration
• Login date and time
• Gaming activity logs (bet amounts, win/loss history)
• Transaction details

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies. These include session cookies (deleted when you log out) and persistent cookies (to remember your preferences). You can manage cookies through your browser settings, but disabling certain cookies may limit platform functionality.

2. Purposes of Using Your Information

bbdkk uses your information for specific and fair purposes. We never use your information for unnecessary purposes.

2.1 Service Operations

• Creating, verifying, and managing your account
• Processing financial transactions (deposits and withdrawals)
• Providing gaming services and bonuses
• Providing technical support and customer service

2.2 Legal and Regulatory Obligations

• Completing the identity verification (KYC — Know Your Customer) process
• Complying with anti-money laundering (AML) regulations
• Preventing fraud and unauthorized activities
• Enforcing responsible gaming policies

2.3 Platform Improvement

• Analyzing and improving the user experience
• Recommending new features and games
• Identifying and resolving technical issues on the platform
• Testing and improving security measures

3. Information Sharing and Disclosure

bbdkk does not sell your personal information to third parties. However, we may share information in certain specific circumstances.

3.1 Service Partners

We work with trusted third parties who help operate our services, such as payment processors, game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) and cybersecurity specialists. These partners are only given the information necessary to perform their work and are contractually bound to uphold our privacy standards.

3.2 Legal Requirements

We may be required to disclose information based on a court order, legal obligation, or a valid request from a government authority. In such cases, we will always provide only the minimum information necessary.

3.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such a situation, we will notify you in advance and the new entity will also be bound to maintain the same privacy standards.

4. Data Security Measures

bbdkk uses industry-standard security technology to keep your personal and financial information secure.

4.1 Technical Security

• SSL/TLS Encryption: All data transfers are completed through encrypted connections
• Data Encryption: Sensitive information (passwords, payment details) is stored in encrypted form on servers
• Firewall and Intrusion Detection: Advanced firewall systems to prevent unauthorized access
• Regular Security Audits: Regular system checks conducted by independent specialists

4.2 Operational Security

• Following a minimum necessary data access policy for staff
• Regular privacy and security training for all employees
• Detailed logs of data access recorded
• Rapid response plan for data breaches

5. Data Retention Period

We retain your personal information only for as long as necessary. All required information is kept while your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations. Transaction records, identity verification documents, and information related to dispute resolution are retained for the long term.

6. Your Rights

As a user of the bbdkk platform, you have the following rights regarding your personal information:

6.1 Right of Access

You may request at any time what information we hold about you. We are obliged to provide this information within a reasonable time.

6.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. General information (such as contact details) can be updated directly from your account settings.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained to meet legal obligations.

6.4 Right to Restrict Processing

You may restrict the use of your information for specific purposes (such as marketing communications). To make such a request, please contact our support team.

6.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used format.

7. Special Protection for Payment Information

We handle transactions via bKash, Nagad, Rocket, and bank transfer. We pay special attention to the security of this payment information.

• Payment information is not stored on our servers; data is removed once the transaction is verified
• All payment transactions are completed in an encrypted environment
• Suspicious transactions are subject to an automated monitoring system
• The minimum deposit amount is ৳100 and the minimum withdrawal is ৳500 — these limits also help prevent fraudulent activity

8. Protection of Minors' Information

bbdkk provides services only to those aged 21 or older. We do not knowingly collect personal information from anyone under 21. Age verification at the time of registration is an important part of our process. If we become aware that information has been collected from a minor, we will immediately delete that information and close the relevant account.

9. Marketing Communications

If you consent to receiving our promotional communications, we may notify you about bonus offers, new games, and special benefits. You may opt out of these communications at any time. We do not send any marketing messages without your consent, and we do not sell your information to any third party for marketing purposes.

10. International Data Transfers

Some of our service partners operate outside Bangladesh. In such cases, data transfers may occur. However, these transfers are always completed under contractual safeguards consistent with this Policy. We ensure that adequate data protection standards exist in the destination country.

11. Third-Party Links and Services

The bbdkk platform may have connections to third-party game providers. These third parties have their own privacy policies and we are not responsible for their data practices. We recommend that you read the privacy policy of any third-party service before using it.

12. Steps in the Event of a Data Breach

If a data breach occurs, we will take the following steps:

• Immediately begin an investigation upon detecting the breach
• Notify potentially affected users in a timely manner
• Take swift technical steps to limit the damage
• Report to the relevant authorities
• Improve systems to prevent such incidents in the future

13. Changes to the Privacy Policy

bbdkk may change or update this Privacy Policy from time to time. In the case of significant changes, we will display a notice on the platform and/or inform you by registered email. Continued use of the platform after changes will indicate that you have accepted the new policy. You are advised to visit this page regularly.

14. Legal Basis for Processing

We use the following legal bases to process your information:

• Contract Performance: To carry out our service agreement with you
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have given explicit consent
• Legitimate Interests: For fraud prevention and platform security